Our highest claim is customer support and consultancy throughout the entire product life cycle in order to deliver decisive added value. From this principle we developed our service concept, which extends from the product idea through to EOL and re-design, and thus exceeds a mere standard distribution.
Phase 1: Product idea
Due to the use of new technologies we are always able to tap new market segments and to revolutionize existing ones. As a trendscout for innovative technologies, we work according to this motto and support our customers as a source of ideas for new and further developed products
In order to prove technical feasibility and economic success of a certain project, we offer technical and economic feasibility studies. The aim of this analysis is to identify all opportunities and risks in advance and thus provide an important basis for the decision of project implementation
Market studies help tremendously to evaluate a certain sales area in more detail and to assess the perceived potential. We help our customers to create these market studies and to interpret their results
Phase 2: Development
If our customer decides to carry out a certain project, our expert team will support him during the development process. Besides of the design-in of innovation semiconductor products, we are mainly specializes in custom hardware and software development.
Phase 3: Purchasing process
Our purchasing process is characterized by long term relationships with established manufacturers and we put a high emphasis on quality management according to DIN EN ISO 9001 and DIN EN ISO 14001. Based on regular audits at our manufacturers we check business processes and production methods and thus can meet the high demands of our customers.
Due many years of experience with various manufacturers from different business areas we have built up a comprehensive knowledge base and experience, which we share with our customers in order to support them when qualified manufacturing partners are needed.
In addition to our contract manufacturing partners, we also offer our customers a vendor independent components procurement of obsolete or scarce resources via the Astradis Electronic.
Phase 4: Production
Given the decades of market experience and the tight manufacturing and customer loyalty we have developed an extensive personal and corporate network, which we also use effectively for our customers. In the case of a production bottleneck or loss of production, we are able to offer our customers national and international production capacity. Conversely, we are glad to help you to fill up your production capacities.
Phase 5: Sales process
High qualified technical sales team
Our professional sales team meets the quality standards and complex customer demands. At the same time we also rely on our specialized FAE experts in order to achieve the best results.
Our company is located in five European countries and other field offices so that we can offer our customers the best possible local support in the local language.
Phase 6: Logistics
One of the most important criteria in terms of customer satisfaction and customer loyalty is a timely and accurate delivery. Therefore, we focus on the development of global logistics concepts and an efficient organization of intern and extern processes. We offer a wide range of logistics solutions - from warehousing, to consignment warehouse with EDI connectivity - tailored on the individual customer requirements.
Phase 7: Subsequent series and End of Life (EoL)
Success in the market requires constant product modifications and technical adjustments. The close ties with our manufacturers allow us at an early stage to incorporate the required specification requests for subsequent series for our customers and to work together on the product definition. Together with our manufacturers, we desire offer flexibility and meet customer requirements.
End of Life (EoL)
Product notices of design-in components often become an issue for our customers. In this case, we provide besides of last time buys also certified storage facilities as well as replacement.